TERMS AND CONDITIONS-INDIVIDUALS

User agreement for home searcher and landlords, private person. Landlord terms & conditions is listed at the bottom of the page. This page also informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.

Valid and updated as of May 15,2018

Miscelleaneous

This agreement is between Residensportalen AB, Org. No. 556652-6074, hereafter called RP and the person registering for the service "home search", hereafter called searcher. Once the activation fee has been paid the service is active for 60 days at www.residensportalen.com The agreement shall be in force for any further purchases through this account on www.residensportalen.com

User agreement

  1. The searcher will have to be of legal age to register and enter into this agreement.
  2. The searchers will have to pay an activation fee after registration (free to register an account to see what is available) to activate the tools and contact the landlords, After payment all tools within the portal will be available such as booking property viewings through chat, getting early e-mail alerts, etc. This administration fee will give you limitless use of the system for 60 days.
  3. Searcher allows RP to archive searcher's personal details in the database on www.residensportalen.com.
  4. Searcher permits RP to gather credit information about Searcher from credit rating institutions and make this information available to through www.residensportalen.com registered landlords upon request.
  5. The activation fee will give the searcher access to the tools and other services available when logged in on www.residensportalen.com.
  6. Searcher will through registering gain access to searching the database of homes available for rent. Landlords' contact details, street address and the availability to book viewings will only be available after paying the activation fee.
  7. Any information about the services and the content of the database is for the personal use of the Searcher or a third party who is immediately involved in the home search, e.g. wife, husband, co-habitant, etc. Should information be distributed by Searcher, unwittingly or on purpose, it will result in an immediate ban from using the service and a fine of SEK 30 000 per occasion. RP also reserves the right to demand damages for possible losses to the business superceding the above mentioned fine.
  8. The contact relayed between the Searcher and a potential landlord as furnished by www.residensportalen.com, shall not be construed as a brokering service. No further charges apply unless Searcher orders add-on services available after registration. There are no additional surcharges on the rent levied. 
  9. RP will not be held liable for any false or incorrect information supplied by a Landlord or Tenant, nor any disputes resulting from such erroneous information. The landlords and tenants are themselves responsible for the information provided by them. All communication about Premium properties much be done through RP and those owners cannot be contacted directly. 
  10. RP cannot guarantee that a home will be found and rented after paying the activation fee.
  11. RP reserves the right to without notice change this agreement. When a searcher logs in to their account they submit that they approve the agreement in force at that particular time.
  12. Searcher is responsible for giving correct details about themselves or co-habitants. Since verbal agreements are binding, it is imperative to be sure when searcher wants to rent a property. Once searcher asks a property to be taken off the market and that searcher wants to rent it, a verbal agreement is in place and searcher can be liable for rental payments should searcher change its mind. 
  13. If a private search profile is used to find housing for a company, a fine will be levied of SEK 15.000 to be paid to RP. A private searcher may not at any time offer a corporate tenant to a landlord with a private search account. The search service cannot be used for multiple people but only for you and your co-habitants. 
  14. All sales are final since the service commences upon payment.
  15. RP adheres to GDPR's directives regarding handling of personal information. Only our Data Officer has access to any personal information that is deemed sensitive. 
  16. We use cookies to personalize content and to analyze our traffic. Some of these cookies are third party cookies. By continuing to use this website you thereby accept the use of cookies. 
  17. If you make a purchase, chat with another user and/or rent one of properties, you cannot be "forgotten" as both accounting laws and laws regulating us as real estate agents overrule GDPR  in those instances.  If those circumstances do not apply, email us on info@residensportalen.se and we would be happy to delete your account. 
  18. Once you register you will receive 1-2 emails regarding our services and how to best use them. These are sent automatically and you may opt out of those at the bottom of the communication. By accepting our user terms, you are giving us permission to communicate with you until you opt out of these communications. 
  19. You agree that some of RP's data may be stored on servers outside of Sweden. At the moment, some of our servers reside in Denmark for instance. 
  20. Our Websites provide links to other websites. We do not control, and are not responsible for, the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices. This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have.
  21. If you or the other party purchases RP's lease or inspection service, you agree that we collect and store  the following information:
    1. Name
    2. Personal number or passport number if not a Swedish citizen
    3. Address
    4. E-mail address
    5. Phone number
    6. Copy of ID to verify your identification
    7. If you are a property owner, we will also save a copy of your deed (fastighetsbeteckning) if you are a house owner. This information will be housed in a secure and encrypted database that only employees with access to “sensitive information” has permission to view. The information cannot be deleted or forgotten due to regulations that govern us as real estate agents. We need to be in compliance with Fastighetsmäklarinspektionen (www.fmi.se) and keep these records indefinitely since it is part of a real estate transaction.

Term of agreement

This agreement is open-ended and will only be terminated upon request from either party. The activation, after paying the fee, is in force for 60 days from the day RP is in receipt of the fee. 

 

Limitations

  1. RP reserves the right to immediately cancel this agreement if:
    - Searcher has distributed information about the service and the contents of the database to any third party without prior written permission.
    - Searcher has deliberatly left false information and in any way abused the system or services.
    Should any of the above apply the result will be an immediate ban of the Searcher from using the service and a fine of SEK 30 000 per occasion. RP also reserves the right to demand damages for possible losses to the business superceding the above mentioned fine.
  2. Once the activation fee has been paid the activation cannot be put on hold and no refund is given if the Searcher does not use the service during the 60 days the service is active. No refunds will be given if the Searcher has failed to gain a rental contract through www.residensportalen.com.

 

If you have any questions, please do not hesitate to contact RP's customer service.

Advertisement and user agreement for landlords

Valid and updated as of May 15, 2018.

This agreement is between Residensportalen AB, Org. No. 556652-6074, hereafter called RP and the person or legal entity registering for the purpose of advertising a home for rent through www.residensportalen.se/com hereafter called advertiser.

Terms of advertising.

  1. RP allows the advertiser to register a user account and thereafter homes to be marketed for rent. Each advertisement will have to be approved by RP in order for it to be activated. The terms of purchasing add-on services are agreed on a separate ad hoc basis. The advertiser guarantees that the homes are either owned by the advertiser or the advertiser has power of attorney from the actual owner to act on the owner's behalf. If the home is rented the advertiser will have to be the tenant of the owner or have power of attorney from such person to act on their behalf.
  2. RP markets the database of properties on www.residensportalen.se/com to a variety of potential tenants. If the advertiser agrees with RP to have RP administer and broker the rental (designated "RP Premium" home), the advertiser's contact information will be hidden and replaced by RP's. All contact is then administered through the letting agents at RP. All other advertiser's contact information will be made available to the users searching for a home. RP reserves the right to market the advertiser's homes through other channels that have a similar practice to RP. This will allow the advertiser to broaden their market.
  3. If a home is designated a "RP Premium" home RP will adminster the contact and brokering of the home on the advertiser's behalf, all contact between the advertiser and the searcher will be done through the letting agents at RP. This is normally done though phone or e-mail.
  4. If a home is designated a "RP Basic" or "RP Plus", the advertiser's contact information will be made available to a registered and paying home searcher in the advertisement, only to the category of searcher the advertiser has designated as desirable tenants.
  5. RP makes information available to the advertiser about the process and other aspects of rentals, but it is the advertisers responsibility to keep updated on responsibilities and the role of a landlord. Swedish rental law is the platform and legal framework that govern the relationship between a landlord and a tenant. Please click on the link below to access the legal texts (Jordabalken Kap 12):
    http://www.notisum.se/rnp/sls/lag/19700994.HTM#K12P39. The advertiser also has complete control and responsibility for any information published by the advertiser through www.residensportalen.se/com and RP.
  6. If applicable, it is the advertiser's responsibility to seek the necessary permissions for subletting the home, i.e. from the building association ("Bostadsrättsförening), landlord (rental apartment) or Rental Tribunal (Hyresnämnden). RP assumes that such permission, at least verbal, has been secured when registering the advertisement.  RP has the right to contact the "bostadsrättsförening" to verify ownership and permission to sublet.
  7. RP never becomes a party to an agreement between a landlord and a tenant and does not assume any responsibility for the agreement between the parties. The landlord may not ask searchers for money up front before a contract is signed by both parties. Misuse of RP in order to engage in criminal behavior will be duly prosecuted.
  8. The advertiser is responsible for all the information provided for the advertisement. The advertisement may not contain discriminating, derogatory, profane, or any other information that can be construed as offensive to the general public or specific groups or minorities. Advertisments that are not deemed apropriate will be removed without notice and at the will and discretion  of RP. The advertiser will, during the period of advertising receive e-mail alerts from www.residensportalen.se/com with requests to update the advert. If the instructions are not followed the advertisment may be marked as "rented" and thus no longer available. The advertiser gives RP permission for such e-mail communications as this this is a condition in order to use the free service. 
  9. If the advertiser wishes to remove personal information from the database, we will inactivate your account and hide it from other users. We cannot permanently delete your information If you have made a purchase, chatted with another user, listed an ad and/or rented one of your properties, then you cannot be "forgotten" as both accounting laws and laws regulating us as real estate agents overrule GDPR  in those instances.  If those circumstances do not apply, email us on info@residensportalen.se and we would be happy to delete your account. 
  10. We use cookies to personalize content and to analyze our traffic. Some of these cookies are third party cookies. By continuing to use this website you thereby accept the use of cookies. 
  11. Once you register you will receive 1-2 emails regarding our services and how to best use them. These are sent automatically and you may opt out of those at the bottom of the communication. By accepting our user terms, you are giving us permission to communicate with you until you opt out of these communications. 
  12. You agree that some of RP's data may be stored on servers outside of Sweden. At the moment, some of our servers reside in Denmark for instance. 
  13. Our Websites provide links to other websites. We do not control, and are not responsible for, the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices. This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have.
  14. If you or the other party purchases RP's lease or inspection service, you agree that we collect and store  the following information:
    1. Name
    2. Personal number or passport number if not a Swedish citizen
    3. Address
    4. E-mail address
    5. Phone number
    6. Copy of ID to verify your identification
    7. If you are a property owner, we will also save a copy of your deed (fastighetsbeteckning) if you are a house owner. This information will be housed in a secure and encrypted database that only employees with access to “sensitive information” has permission to view. The information cannot be deleted or forgotten due to regulations that govern us as real estate agents. We need to be in compliance with Fastighetsmäklarinspektionen (www.fmi.se) and keep these records indefinitely since it is part of a real estate transaction.

 

Miscellaneous

RP reserves the right to without notice change this agreement and at the time an advertiser logs in to the account, it is assumed that the advertiser agrees with the agreement in force at that particular time.

 

If you have any questions, please do not hesitate to contact RP's customer service.

DATA &PRIVACY INFORMATION:

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Definitions

  • Service

    Service is the https://www.residensportalen.se  and https://www.residensportalen.com  websites operated by Residensportalen AB

  • Personal Data

    Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

  • Usage Data

    Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • Cookies

    Cookies are small files stored on your device (computer or mobile device).

  • Data Controller

    Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.

    For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

  • Data Processors (or Service Providers)

    Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.

    We may use the services of various Service Providers in order to process your data more effectively.

  • Data Subject (or User)

    Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Cookies and Usage Data

Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

Residensportalen AB uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues

Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), Residensportalen AB legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Residensportalen AB may process your Personal Data because:

  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it is not overridden by your rights
  • For payment processing purposes
  • To comply with the law

Retention of Data

Residensportalen AB will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

Residensportalen AB will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Transfer of Data

Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Sweden and choose to provide information to us, please note that we transfer the data, including Personal Data, to Sweden and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Residensportalen AB will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Disclosure for Law Enforcement

Under certain circumstances, Residensportalen AB may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

Residensportalen AB may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Residensportalen AB
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights under the General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Residensportalen AB aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.

  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.

  • The right to object. You have the right to object to our processing of your Personal Data.

  • The right of restriction. You have the right to request that we restrict the processing of your personal information.

  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

  • The right to withdraw consent. You also have the right to withdraw your consent at any time where Residensportalen AB relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyse the use of our Service.

  • Google Analytics

    Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

    You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

    For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Behavioral Remarketing

Residensportalen AB uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our Service.

  • Google Ads (AdWords)

    Google Ads (AdWords) remarketing service is provided by Google Inc.

    You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

    Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

    For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

  • Facebook/LinkedIn

     

     

    If you have used Facebook or LinkedIn as a log-in method, we will get basic information from you such as your name and email address.

    Facebook remarketing service is also provided by Facebook Inc.

    You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950

    To opt-out from Facebook's interest-based ads, follow these instructions from Facebook:https://www.facebook.com/help/568137493302217

     

    Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.

    For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

  • PayPal , American Express, Visa and Master Card. These payments are processed by DIBS Services.  Their Privacy Policy can be viewed on their sites.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: info@residensportalen.se